* What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
* What shipping method you offer?
We have two shipping methods:
1. Standard Shipping.
2. Express Shipping: DHL, FedEx, UPS or equivalent. Please contact us for your item if you want express shipping since the rates vary upon location & weight.
* Which countries you deliver the items?
We deliver almost every countries.
* When my items will be delivered?
- United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand ~ 14 to 26 business days. (Almost 90% of our orders delivered within 4 weeks)
- For all other countries ~ 14 to 35 business days.
* My order won’t go through. What should I do?
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact Live Support Team or email us at firstname.lastname@example.org.
* Where is my order confirmation?
As soon as your order ships, we will notify you via email. If for some reason, you did not receive an email, please check your spam folder and add us to your safe sender list.
* How can I change something in my order?
If you need to change or cancel your order, please contact us immediately at email@example.com or contact with our live support team. We generally process orders within 24 to 48hrs of purchase, and once our warehouse has processed your order, we will be unable to make any changes.
* Why was my order cancelled?
If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true please contact with our Live Support Team.
* What if I get the product broken?
1. If you received your item broken, in that case please provide us 2 different angle photos or a video to show it is broken within 7 days of receiving your item. We will send you the same item free of charge or refund your money if it is out of stock.
2. If you ordered different color or size by mistakes, warranty will not be applicable. For other details please check our refund policy.
* What if I typed the wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
* How secure is my online order?
When purchasing from our store using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
* Will I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. To minimize any taxes we specify low item value on the package. The general amount of the duties and taxes fee is about 20% of the dollar amount of the merchandise. In most cases, there are no additional charges. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. kitchengadgetsmart.com cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions, customs agents may delay delivery of some packages.
* What do I do if I have missing items in my order?
If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping. Simply drop us an email at firstname.lastname@example.org and we’ll take care of it right away.
* Where is your store based on?
Our stored based on India. But sometimes to ensure the best experience, we source our products from suppliers across the world.
* When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be booked to your account. If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is booked to your account.